Responsible Gaming Policy

At gc99 Responsible Gaming
The Path to Safe & Enjoyable Gaming

Gc99 believes entertainment is only truly enjoyable when it is experienced in a controlled and mindful way. The mental well-being, financial security, and family happiness of every player are our top priorities.

Set Time Limit
Budget Control
Self-Exclusion Benefits
Help Center
Safe Environment
18+ Only
Addiction Prevention
24/7 Support

In Responsible Gaming gc99's 6 Core Principles

Gc99 is always committed to ensuring every player's experience remains enjoyable and within healthy limits.

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Set Time Limit

At gc99, you can set how long you want to play each day or each week. Once your limit is reached, you will be automatically notified.

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Budget Control Tools

Set daily, weekly, or monthly deposit limits. gc99 won't let you exceed your chosen budget, because your financial security is our top priority.

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Self-Exclusion Benefits

If you need a break from gaming, use gc99's self-exclusion feature. You can choose to suspend your account for a set period or permanently.

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Reality Check Alerts

During extended play sessions, gc99 displays regular pop-up reminders letting you know how long you've been playing and suggesting you take a break.

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Age Verification

Only players aged 18 and above are permitted to play at gc99. Our strict KYC verification ensures that no minors can access the platform.

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Professional Support Network

If you are struggling with gaming addiction, the gc99 support team will connect you with a professional counsellor. You are not alone — we are here with you.

Problem gambling 8 Warning Signs

If you notice any of these signs, take a moment to assess yourself and reach out to gc99 support.

1
Budget Overrun

Spending more than your set budget and finding it impossible to stop.

2
Chasing Losses

Chasing losses by placing more bets — and losing even more.

3
Family Issues

Gaming is causing strain in your relationships with family and friends.

4
Sleep & Health Issues

You are staying up late to play and it is disrupting your daily life.

5
Impact on Work or Studies

You are unable to focus at work or on your studies because of gaming.

6
Gambling with Borrowed Money

You are borrowing money from family or friends to fund your gaming.

7
Tendency to Hide

Hiding your gaming habits from family or being dishonest about them.

8
Emotional Distress

Feeling anxious, irritable, or down when you're unable to play.

For Safe Gaming gc99's Key Benefits

Using these tools, you can take full control of your own gaming experience.

Session Time Limit

Time Management Tools

Set a daily gaming time limit from your gc99 account settings. Once the limit is reached, your session will end automatically and you will be prompted to take a break.

Takes Effect Immediately
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Deposit Limits

Financial Control Tools

Set your own daily, weekly, and monthly deposit limits. Reducing a limit takes effect immediately, while increasing one requires a 24-hour waiting period.

Financial Protection
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Cooling-Off Period

Take a Break Tool

Request a break from gaming for anywhere between 1 day and 6 weeks. Your account stays active during this time, but you won't be able to participate in any games.

Easy to Activate
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Self-Exclusion

Long-Term Protection

Option to suspend your account for 6 months to 5 years, or permanently. During self-exclusion, promotional messages will be stopped and any attempts to open a new account will be blocked.

Maximum Protection
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Gaming History Report

Transparency Tools

View your full gaming history, total spend, and win/loss statistics at any time. This information will help you make informed decisions about your own habits.

Transparent Information
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Support Helpline

Support Services

Reach out to the gc99 support team any time, day or night. Our trained support staff are always ready to point you in the right direction.

Available 24/7
1

What Is Responsible Gaming and Why Does It Matter

Responsible Gaming is the practice of enjoying games consciously and in a controlled manner. At gc99, it means staying within a set budget, making the most of your time, and treating gaming as a form of entertainment — never as a source of income or a way to solve problems.

Online gaming and betting are, at their core, a fun form of entertainment. However, when left unchecked, they can have a negative impact on a person's finances, mental health, and family life. gc99 wants every player to genuinely enjoy gaming — and for gaming to never become a burden.

Online gaming is growing rapidly in Bangladesh. Millions of users enjoy slots, betting, and bingo on gc99 every day. With such a large community, we have a responsibility to ensure every gaming experience remains safe and positive.

Keep in Mind: Gaming is for entertainment only. Never use it as a way to recover lost money. Winning is never guaranteed, and losing is a normal part of the game.

2

Gc99's Approach and Policy on Responsible Gaming

Gc99 has been committed to building a culture of responsible gaming from day one. Our platform is designed to make responsible gaming tools easy to use, so players can manage their own experience on their own terms.

We believe transparency and open conversation are the foundation of responsible gaming. That is why gc99 displays potential risk information alongside every game and encourages players to regularly assess themselves.

  • All gc99 staff receive specialized training in responsible gaming
  • Every player is asked to read the Responsible Gaming policy at the time of registration
  • Gc99's system automatically sends alerts when signs of problematic gaming are detected
  • No account is fully activated without age verification
  • Our policies are verified through regular third-party audits
  • All advertisements include responsible gaming messaging

gc99's Commitment: Our goal is not just business growth — we want every player to stay healthy, happy, and financially stable. Responsible gaming is an integral part of gc99's business model.

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Practical Tips for Safe & Responsible Gaming

Follow the tips below to enjoy gaming safely at gc99. These habits will help keep your gaming experience positive every time.

  • Set a budget before you play: Before you start playing, decide on the maximum amount in BDT you are willing to spend. Stop when you reach that limit.
  • Set a Play Time Limit: Track your time. Use gc99's built-in timer to avoid spending more time playing than you intended.
  • Never bet on impulse: Avoid playing when you're angry, sad, or frustrated. Enjoy games when you're in a good headspace.
  • Take a Break: Take at least a 10–15 minute break every hour. Both your eyes and your mind need the rest.
  • Keep Your Family in the Loop: Let your family know you play. There's nothing to hide — gaming in moderation is a perfectly normal form of entertainment.
  • Don't Treat Winning as Guaranteed: Every game is random. Winning yesterday is no guarantee you'll win today.
  • Never play under the influence of alcohol or drugs: Playing under the influence makes it hard to make sound decisions. Play when you're clear-headed.

Remember, Responsible Gaming doesn't mean less fun. In fact, playing within your limits makes the enjoyment last longer and protects you from negative outcomes.

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Special Guidelines for Parents & Guardians

Gc99 strictly prohibits anyone under 18 from accessing the platform. That said, your role as a parent or guardian is equally important.

  • Keep your device and gc99 account password out of reach of your children.
  • Use parental control software on your computer or phone.
  • Have regular, open conversations with your child about their online habits
  • Never share your gc99 account with anyone, including adult family members.
  • If you have any concerns, contact gc99 Support right away

For Parents & Guardians: If you suspect your child is accessing gc99 or any other gaming platform, contact us immediately at [email protected]. We will act quickly and close any related account.

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Where to Get Help

Gaming addiction is a real issue, and reaching out for help takes courage. gc99 is here for you and ready to connect you with the support you need.

  • gc99 Live Chat: Talk to our support team any time. They'll help you without judgment.
  • Email Support: Send us a detailed message at [email protected]. We will respond within 48 hours.
  • Self-Exclusion Activation: Activate self-exclusion directly from your account settings.
  • Professional Advice: If needed, gc99 can connect you with a mental health professional.

Remember, asking for help is not a sign of weakness. It shows you are self-aware and in control of your own life. gc99's full support is always available to you.

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Gc99's Long-Term Commitment to Responsible Gaming

Gc99 is more than a gaming platform — it is a responsible community. We believe that business success and social responsibility can go hand in hand.

Our responsible gaming programme is continuously improving. We update our tools and policies in line with new technology and research to make every player's experience safer.

  • A Responsible Gaming report is published every year
  • Policies are improved based on player feedback
  • International responsible gaming standards are followed
  • Investment in gaming addiction research will continue

Our Goal: Every session at gc99 should be enjoyable, safe, and memorable. We want you to be part of our community for the long haul — in good health and good spirits.

Are my gaming habits Still in Control?

Ask yourself the questions below. If you answer "Yes" to most of them, it's a good idea to speak with gc99 Support.

Self-Assessment Checklist

Read each question carefully and answer honestly

1

Are you spending more than your set budget on gaming and feeling regret afterwards?

2

Do you feel restless, irritable, or anxious when you cannot play?

3

Are you chasing losses by continuing to play, only to find the situation getting worse?

4

Is gaming negatively affecting your work, studies, or time with family?

5

Are you hiding or downplaying your gaming habits from family or friends?

6

Have you ever borrowed money or dipped into your savings to fund gaming?

7

Have you tried to stop gaming but failed to do so repeatedly?

If you answered "Yes" to 3 or more of these questions, please reach out to gc99 Support. We'll help you without judgment. Remember — asking for help is the brave thing to do.

About Responsible Gaming What You Want to Know

Log in to your gc99 account and go to "Account Settings" > "Responsible Gaming". Select your self-exclusion period and confirm. Alternatively, email [email protected] and our team will take action promptly.

Yes, though limit reductions take effect immediately. Increasing a limit requires a 24-hour waiting period for your protection. This delay is intentional — to prevent impulsive decisions from causing harm.

Yes, your account balance remains fully secure throughout your self-exclusion period. Once it ends — or upon verification in the case of permanent exclusion — you can withdraw your balance.

Start by having an open, honest conversation with them. Then contact us at [email protected] with the details — we can intervene on the relevant account and arrange access to professional support. Family members are also welcome to speak directly with our support team.

gc99 verifies the age of every account through strict KYC (Know Your Customer) checks. Accounts cannot be fully activated without age verification via a national ID card or passport.

Yes, all of gc99's responsible gaming tools — time limits, deposit limits, cooling-off periods, self-exclusion, and support services — are completely free to use. There are no additional charges.

On the Path to Safe Gaming
gc99 — Your Trusted Partner

Join gc99 with a commitment to Responsible Gaming. Enjoy everything our platform has to offer — safely, within your limits, and with peace of mind.

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