Gc99's Privacy Policy – Your information is completely secure

Welcome to gc99. This Privacy Policy ("Policy") provides a full explanation of how your personal information is collected, processed, stored, and protected while you use the gc99 platform. By creating an account or using any of our services, you automatically agree to this Privacy Policy.

This policy applies to gc99's website, mobile app, and all associated digital services. It has been developed in accordance with applicable laws in Bangladesh and international privacy standards. gc99 is committed to earning your trust and treats the protection of your data as a top priority.

Gc99 only collects information that is necessary to provide its services. Nothing unnecessary is requested. Below is a breakdown of the types of data we collect.

We also collect certain information automatically, such as your browsing patterns, cookie data, and session information. This data is used to improve your experience and maintain platform security.

Gc99 uses collected data only for specific and legitimate purposes. The primary reasons your information is used are outlined below.

• For account creation, management, and verification
• To process deposits, withdrawals, and financial transactions
• To provide customer support and resolve issues
• To detect fraud and ensure account security
• To uphold responsible gaming policies
• To meet applicable legal obligations
• To improve gc99's service quality and user experience
• To share relevant offers and promotions with your consent

Gc99 does not sell your personal information to any third party. However, limited data sharing may occur in specific circumstances.

• Payment Provider: Required information is shared with payment services such as bKash, Nagad, and Rocket to process transactions
• Legal authorities: Data may be shared when required by law or court order
• Technology Partner: Technology service providers required to operate the platform may process limited data in a secure environment
• Security Investigation: Relevant authorities may be provided with necessary information in the course of fraud or cybercrime investigations

All third-party partners are required to comply with gc99's privacy standards and may only use the information received for its specified purpose.

Gc99 uses cookies on its website and app. Cookies are small data files stored on your browser or device that help improve your experience.

• Essential cookies: Required for login sessions and security — these cannot be disabled
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To understand platform usage (anonymized data)

You can manage cookies through your browser settings. However, disabling certain cookies may cause some gc99 features to not function properly.

Gc99 does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active account data: retained for as long as the account remains active
• Financial transaction records: minimum 5 years, as required by law
• KYC documents: minimum 3 years after account closure
• Communication logs: 1 year after support case closure
• Analytics data: 13 months (anonymized)

Once the legal retention period expires, data is securely deleted or anonymized by removing identifying information.

Gc99 believes you own your data. That's why we give you the following rights, which you can exercise at any time.

• Right to Know: You can request to know what information gc99 holds about you
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Erasure: You may request deletion of your data under certain conditions
• Right to Restrict Processing: You may request that data processing be restricted in specific cases
• Right to Portability: You can request a copy of the data we hold about you
• Right to object: You may object to specific uses, including marketing communications

Gc99 follows industry-leading security standards to protect your data. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmissions occur over encrypted channels
• Two-Factor Authentication (2FA): An additional layer of protection for your account
• Firewall & Intrusion Detection: Real-time cyber attack prevention
• Regular Security Audits: Periodic reviews conducted by third-party experts
• Employee Training: All gc99 team members are trained in data protection
• Limited Access Policy: Only authorized staff can access data on a need-to-know basis

However, no system on the internet is 100% impenetrable. If you believe your account security has been compromised, contact gc99 Support immediately.

Gc99 strictly prohibits anyone under the age of 18 from creating an account or using its services. We do not knowingly collect any information from minors.

If we become aware that personal information has been collected from a minor, we will immediately close that account and delete the data. If a parent or guardian suspects their child is using gc99, please contact us right away.

Gc99 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you through the following channels.

• A notification will be sent to your registered email
• In-app notices will be displayed in the gc99 app
• The date of the latest update will be noted on this page

Continuing to use gc99 after any changes have been made will be considered acceptance of the updated Privacy Policy. It is good practice to review this page regularly.

For any questions, concerns, or requests regarding this Privacy Policy, please contact the gc99 privacy team.

• Email: [email protected]
• Live Chat: Available 24/7 via the gc99 website or app
• Response time: Typically within 48 hours